About D for Dog

About Us

D for Dog began life in June 2004 as a dog photo gallery and shrine. Jenny Prevel has taken inspiration from her dogs, Boycie and Berkeley, to grow the site considerably since then to include dog news, events, articles and funnies, plus sections for lost dogs, items for sale, deaf dogs, dog services, charities, pet insurance, books, dog art, a friendly dog discussion forum, and of course an online store for doggie shopping.

The main D for Dog website is at www.dfordog.co.uk

"Our success lies in the fact that we have never lost touch with what is important and our strength is in our interaction with ordinary doggie folk. We operate as a complete online dog community. Our store mirrors this by only stocking items we would buy ourselves" says Jenny.

Online Store

The popular D for Dog online store sells an interesting range of fun dog items and essentials.

Claire Horton-Bussey of Dogs Today magazine said "There are hundreds of doggie websites on the net, but D for Dog is something else". She says that D for Dog has "managed to find a way of selling things without selling out, so to speak. All the items are handpicked by Jenny as unusual, particularly useful, or recommended to her by other dog lovers. If it's not good enough for Boycie or Berkeley, it doesn't go on the site shop!"

Customer Feedback

At D for Dog we pride ourselves on our standard of dog products and our high level of customer care. Read what some of our customers have to say: Customer Feedback

In The Media

D for Dog often appear in the media and we are proud to display these snippets here: In The Media

How to Contact Us

If you have any suggestions or comments or wish to contact us, email is the quickest way to reach us and for us to respond.

D for Dog
51 Railway Road, Downham Market, Norfolk, PE38 9DX, United Kingdom
34 Triq Dun Nerik Cordina Perez, Hamrun, HMR 2100, Malta
Phone: Malta (00356) 21 228 859 Mon-Fri 10am-5pm
Email: orders@dfordog.co.uk

If you email us we aim to reply within 1-2 working days. If you have not received a reply then please check the spam filters of your email system and check your junk email folder. Please make sure that you are accepting emails from orders@dfordog.co.uk and info@dfordog.co.uk. Thank you.

Product returns are NOT accepted at either of the above addresses. For product returns please contact us via email for the relevant UK address. Please see below for further information on product returns and exchanges.

Terms and Conditions - In Brief

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout'.

Payment and Security
We accept payment by credit or debit card via the UPG secure online payment system. Your card details are entered via their secure server.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We are 3D Secure. 3D Secure is a scheme implemented by the banks and card schemes as a method of attempting to reduce card fraud. It is effectively a system similar to Chip and Pin, but for internet transactions. It requires the cardholder to enrol and select a password for each card they use for internet purchases. When you, the customer, clicks the submit button on the order page you will be redirected to your card issuing bank. You will then be asked to enter certain details to authenticate that you are the cardholder. 3D Secure is Chip & Pin for online transactions. The scheme reduces online card fraud.

Shipping and Handling
Delivery within the UK only. Our postage and packing costs are dependent on the weight of your final order and can range from anything from only £1.00 upwards. Your P&P cost will be worked out at checkout once you have finished adding items to your cart. Parts of your order may be dispatched separately. This will be at no extra cost to you, the customer. P&P is quoted for mainland UK only. P&P may be higher if the delivery address is Scottish Highlands, Northern Ireland or Channel Islands. We will contact you if postage costs are going to be higher than those quoted.

Delivery
Dispatch times for items will vary. The average dispatch time for an item is 3-4 working days. Some personalised items have a dispatch time of up to 14 working days and some specialised items have longer dispatch times. For an item's dispatch time please click on the 'Product & Delivery Info' button for that particular item.

Returns and Exchanges
Returns and exchanges for non-personalised items: are accepted providing that we have been informed by email within 7 days of receipt and the item is returned in its original unused condition (resalable condition with any labels and/or packaging still intact) to the specific address that we will provide. This must be done within 1 week of the issue of the return or exchange form. Faulty goods will be exchanged or refunded in full. For all other returns or exchanges, the customer is liable for postage costs and refunds exclude the cost of P&P.

Returns and exchanges for personalised, bespoke or made to order items: are prohibited and refunds are only provided in the case of faulty or damaged items.

Returns and exchanges of pet caskets, urns and memorials: are prohibited and refunds are only provided in the case of faulty or damaged items.

Please allow 1-2 weeks for exchanges and returns to be processed.

IMPORTANT - For all returns and exchanges you must first contact us via email. We will then issue you with a returns address which you must return the item to within 1 week of the return or exchange request. In the case of exchanges, you will be liable to pay an extra amounts due for the new product (for example if a larger size carries a higher cost) and you may also be charged for re-dispatch. You will be informed of any charges before we proceed with the exchange.

D for Dog are not responsible for return postage or packages that do not reach us and we will not refund or exchange lost items. The customer is therefore advised to send returns via recorded or special delivery or any other manner that ensures the parcel is covered for the full cost of the item(s).

Terms and Conditions
Click for more detailed Terms and Conditions.